Working in a modern and advanced health care service

Using advanced Information and communication technologies to provide optimal care

Health care organisations can be described as information intensive industries. In fact very little occurs in the clinical encounter that is not in some way related to processing data and information or applying derived knowledge.

Nurses are expected to acquire, process, store and retrieve data, communicate relevant information to colleagues and patients, and fulfil the obligation to keep abreast with advanced knowledge and keep (corporate) knowledge current. Such 'clinical multi-tasking' is used not only to execute prescribed care but also to ensure that patients are informed at every stage of the care process, giving them an opportunity to take active part in their care.

Effective management of information is crucial in enabling us, nurses, to arrive at an appropriate clinical judgement while providing competent care. Such care includes supporting patients/clients to regain and maintain optimal health and well being, maximise their ability within the constrains of disability and provide support for dignified and pain free death.

Harnessing the potential benefits in using advanced information and communications tools, as an integral part of the process of care, will enable us to support the drive for modern, efficient and effective care fit for the 21st century.

However in order for us to move from being skilled operators of information systems (computers) onto being innovative users - thus progress from the traditional role of information managers to knowledge workers - nurses must be given the opportunity to influence the strategic vision of modernising health care.

Being able to voice the needs of nurses will ensure that the right tools, access, training and education are provided to those who are at the forefront of care, so as to enable us to continue and provide needs led and patient focused care.