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Annex 2: Topoi model - interventions

Interventions to investigate and open up discussion in interpersonal conversations, cultural differences, 'discriminations' and 'racism'.

'Places' interventions

Tongue

Meanings What do the words and the non-verbal language mean?

  • Perceive the words and the non-verbal language with several senses.
  • Investigate the meanings. Explain the meanings.
  • Give feedback. Ask for feedback.
  • Investigate the influence of the environment on the meanings.

Order

'Views' What is each person's view?

  • Ask/invite the other to tell his/her view.
  • Listen actively.
  • Empathy: identify with the story and experience.
  • Tell or clarify one's own view.
  • Mention the communality and put it foremost.
  • Clarify the differences and accept them for what they are.
  • Investigate the influence of the environment on each person's view.

Persons

Identities Who is each person?

  • Investigate or ask which role(s) ('as whom') the other speaks.
  • Listen actively.
  • Empathy: identify with the view and the experience of the other.
  • Reflect and/or clarify which role(s) ('as whom') you are speaking.
  • Investigate the influence of the environment on how everyone perceives themselves and the other person.

Organisation

'The Organisation' What is the influence of the organisation?

  • Clarify, explain one's own 'organisation'.
  • Re-organise (change) own 'organisation'.
  • Enquire about 'the organisation' of the other person.
  • Investigate the influence of 'the organisation' in the environment.
  • Policy level: management of diversity.

Intentions

'Doing one's best' For what does each person do her or his best?

  • Investigate/look at what the other person does his/her best for.
  • Empathy: identify and feel your way into (recognise) what the other person is doing his/her best for.
  • Show (recognise) that one perceives what the other person is doing his/her best for.
  • Investigate what the other person experiences as recognition.
  • Investigate where and by whom the other person feels recognised.
  • Investigate the influence of the environment on what each other perceives as 'doing one's best'.
  • Clarify what you are doing your best for.
  • Examine (and encourage the other person to examine) the effects of each doing his/her best.