FAQs and troubleshooting

e-library and Shibboleth authentication
Wireless access
Virtual enquiry service
Problems accessing e-library
Clearing cookies
Microsoft 2007 guides
What is the e-library?
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e-library and shibboleth authentication

There is a new way of accessing resources from the e-library, you will now see a login screen asking for your membership number and surname. Once you have logged in using this method you will be able to go to other resources and e-books without a further need to login within that session. Please email e.resources@rcn.org.uk if you find your login is not accepted.

Wireless access

It is now possible to obtain wi-fi access to your laptop from within the RCN UK library. Please ask at the library desk for information on obtaining a username and password.

Virtual enquiry service

An out of hours service operates from midnight to 11.00am Sunday to Friday. Access the chat service.

Accessing e-resources

Access to the British Nursing Index database has changed as of 1 December 2011 and is now supplied through ProQuest. There is a brief guide to searching BNI on this platform available from the databases to search page.

If you experience problems linking to articles from British Nursing Index (BNI) to our Ebsco resources or you are being prompted for an Ebscohost login when using the e-library, please email e.resources@rcn.org.uk

Clearing cookies

If you still cannot access e-library resources you should clear the cookies from your internet browser and retry your search. To do this in selected web browsers please see the attached documents.

How to clear cookies in;

If you require further help, contact the library by emailing: e.resources@rcn.org.uk, or use the virtual enquiry service available from 11am to 5pm (Monday to Friday) and 10am to 4pm (Saturday), or telephone 0345 337 3368

Further help is given on the Ebsco website, please see the following links;

What are the Norton Anti-Virus settings for Ebsco databases?
What can I check if I am having difficulty authenticating via referring URL?
If my institution uses a firewall that is caching or using a web filter, what are the IPs or domains for Ebsco Publishing services that I need to include in my exception list?

Microsoft 2007 guides

Please see the Microsoft website for information on changes in Microsoft Office 2007 and guides on using Word, Excel, Powerpoint and Outlook.

What is the e-library?

The e-library gives you access to the services we provide from outside the RCN premises. The RCN e-library gives you the option to search for journal articles using online databases such as British Nursing Index (BNI) and Cinahl, you can view e-books and useful websites for your subject. The library catalogue is also available for you to carry out your search for books, journals, theses, e-books and DVDs.