FAQs and troubleshooting

e-book access problems
Wireless access
HQ library floor plan
Virtual enquiry service
Problems accessing e-library
Clearing cookies
Microsoft 2007 guides
What is the e-library?
Get latest Adobe PDF reader

e-book access problems

There is currently an issue when linking to e-books directly from the library catalogue, please go to the e-books webpage to search for titles within the MyiLibrary and EBSCOhost suppliers.

Wireless access

It is now possible to obtain Wi-Fi access to your laptop from within the RCN headquarters library. Please ask at the library desk for more information on obtaining a username and password.

HQ library floor plan

There is a new floor plan (PDF 63KB) [see how to access PDF files] available for the headquarters library, listing subject areas and the location of items.

Virtual enquiry service

An out of hours service operates from midnight to 11.00am Sunday to Friday. Access the chat service.

Access to the British Nursing Index database has changed as of 1 December 2011 and is now supplied through ProQuest. There is a brief guide to searching BNI on this platform available from the databases to search page.

If you experience problems linking to articles from British Nursing Index (BNI) to our Ebsco resources or you are being prompted for an Ebscohost login when using the e-library, please try one of the following solutions:

go back to the A-Z journals list and choose a title published by Ebsco. For example, opening the link to AACN Bold Voices, which will install the Ebsco cookie. Retry accessing the article again by following the link in your British Nursing Index results list.
Alternatively enter the temporary login details as listed on the Ebscohost webpage.

Clearing cookies

If you still cannot access e-library resources you should clear the cookies from your internet browser and retry your search. To do this in selected web browsers please see the attached documents. How to clear cookies in;

if you require further help, contact the library by emailing: e.resources@rcn.org.uk, or use the virtual enquiry service available from 11am to 5pm (Monday to Friday) and 10am to 4pm (Saturday), or telephone 0345 337 3368

Further help is given on the Ebsco website, please see the following links;

What are the Norton Anti-Virus settings for Ebsco databases?
What can I check if I am having difficulty authenticating via referring URL?
If my institution uses a firewall that is caching or using a web filter, what are the IPs or domains for Ebsco Publishing services that I need to include in my exception list?

Microsoft 2007 guides

Please see the Microsoft website for information on changes in Microsoft Office 2007 and guides on using Word, Excel, Powerpoint and Outlook.

What is the e-library?

The e-library gives you access to the services we provide from outside the RCN premises. The RCN e-library gives you the option to search for journal articles using online databases such as British Nursing Index (BNI) and Cinahl, you can view e-books, see our frequently asked selected topics (Fast) and view useful websites for your subject. The library catalogue is also available for you to carry out your search for books, journals, theses, e-books and DVDs.