Quality through a patient’s eyes: the fifteen steps challenge toolkits

"I can tell what kind of care my daughter is going to get within 15 steps of walking on to a ward," says a patient’s mum.  And what would she think of the care on your ward for her loved one?

You can download a series of toolkits that look at care in a variety of settings through the eyes of patients and service users, to help capture what good quality care looks, sounds and feels like.  They were co-produced with patients, service users, carers, relatives, volunteers, staff, governors and senior leaders, and comprise:

Website:  The 15 Steps Challenge