How to handle challenging client situations
Health and wellbeing
- Tuesday, 12.40-13.20
- | The ACC 5
This session will help you manage people who:
- seek your advice but constantly ignore your suggestions
- frequently do not attend or turn up late for appointments
- do not follow their prescribed treatment or attendance regimes
- who ask for support but do not take the actions you recommend
- want you to ‘fix’ them in the short term but choose not to take any responsibility for their longer term health problems.
Techniques from person-centred counselling and motivational interviewing will be demonstrated and you’ll be shown how to apply them to clinical situations.
This session is run by Jennifer Percival, a trained nurse, midwife health visitor and counsellor.
Sponsored by
