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Making every contact count. Having the difficult conversation

  • 25 June 2013
  • - Holiday Inn Birmingham City Centre B5 4EW

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Workshop facilitated by Jennifer Percival, RCN Trainer.

Supported by the Department of Health and Slimming World.

Course Aim

This course will help you to 'make every contact count' by increasing your confidence and ability to have the 'difficult conversation' and openly address the impact poor lifestyle choices can have on your clients/patients wellbeing.

Objectives

To enable participants to:

  • gain the skills required to assess people’s understanding of the risks posed to their health by their current lifestyle choices and gauge their motivation to change
  • identify when a person is to motivated make a change and work with their resistance they show to taking responsibility for the process.

The course will help you manage people who:

  • seek medical advice/treatment - yet continue to undermine their health by making poor life style choices
  • frequently seek help/support for weight reduction and never follow through with the treatment or action plans provided
  • need to change but continually present barriers or say 'yes but' to everything you recommend and do not follow through and keep returning for help
  • attend regularly for appointments but do not take up your referrals to a rehabilitation programme or start an effective therapy
  • require support to change parenting behaviours and family dynamics.  

Course content

The course consists of a mixture of presentation, discussion, group work, role play and experiential learning. Techniques from person-centred counselling and motivational interviewing will be taught and demonstrated.

Participants will have the opportunity to practice:

  • applying these communication techniques across a wide range of clinical situations
  • increasing people’s compliance to change without creating resistance.

Places are limited and will be allocated on a first-come first-served basis.

How to book your place

Please note as part of this workshop you will be required to complete a pre and post course evaluation questionnaire.

Alternative dates and venues:

Wednesday 5 June  Edinburgh
Thursday 20 June    Newcastle
Tuesday 2 July        London
Tuesday 9 July        Bristol
Thursday 17 July     Cardiff
 

Abstracts

Programme

Workshop facilitated by Jennifer Percival

09.00    Registration and refreshments

09.30    Welcome and introductions 

09.45    Delegate introductions

10.00    Negotiating trainees individual objectives

10.30    Group discussion
             The challenges and frustrations of supporting people to make lifestyle changes - case study identification

10.45    Refreshments

11.00    What are ‘Motivational Interviewing’ skills?
             PowerPoint presentation on the theory and practical application to practice

12.00    ‘Making Changes’: How to assess people's readiness to change?

12.30    Lunch

13.15    Experiential learning
             Understanding how to apply motivational interviewing techniques to routine clinical practice.

14.30    How to assess people’s motivation and confidence to change using the ‘scaling’ question technique

14.45    Refreshments

15.00    Practical session
             Responding to clients ‘Heart-sink’ questions

15.30    Delegates pair work/role play
             Applying training to personal case studies

16.15    Summary and course evaluation   

16.30    Close of workshop

Delegate fees

book now £40.00

Discounts

book now

RCN Members

If you are an RCN member, you will receive a discount on the majority of RCN Events. If you attend a number of RCN events during the year, the discounts may end up covering the cost of your annual membership.

Where applicable a number of discounts are available for delegates at RCN Events.

To be eligible for any RCN member discount you must include a valid membership number when you book.

If you are not an RCN member, join now to benefit from these and other RCN member discounts.  Further details at www.rcn.org.uk

RCN and other professional organisations

If you are a member of the RCN AND a nursing student (pre-registration only), an associate retired RCN member, an HCA or AP you can attend any RCN conference and receive a 40% discount on the conference fee.

If you are an accredited RCN Trade Union Representative, you will receive a 25% discount on the conference fee.

If you book your delegate place over the telephone using your RCN credit card you will receive a £15 discount.

Typically, conference fees of £60.00 or less are not discountable.

The RCN works with a number of professional organisations to deliver conferences and events and there may be instances where members of other organisations are offered the same discounted rates as RCN members. Where this applies details will be listed on the event webpage.

Group Discounts

For all new events from August 2012 onwards the group discount will apply to bookings of 3 or more delegates. For bookings of 3 or more delegates to attend an RCN conference, each delegate will receive a 10% discount on their applicable fee, when booked at the same time. Events in place prior to August 2012 will maintain the group discount offer at 6 or more delegates.

Only one discount can be used for each booking, and discounts do not apply to the cost of accommodation or conference dinners.

 

 

 

 

 

 

 

 

 

 

 

 

 

Directions

Venue

Holiday Inn Birmingham City Centre
Smallbrook Queesway
Birmingham
B5 4EW

Tel: 0121 6346200
Holiday Inn Birmingham City Centre website

Map and directions

Download a map with directions (word 283KB)

By rail
New Street Railway Station:  Exit the station through main ticket barrier.  Take right-hand exit doors and keep to the right on the pavement and go to the main road Smallbrook Queensway.  Turn Right and walk 200 yards down the road, past a shop called High & Mighty, past this point you should see the Hotel in front of you on the corner at the crossroads of Smallbrook Queensway Hill Street. 

By bus
For local bus routes and timetables please visit nxbus.co.uk/west-midlands/

By road
From the North: 

  • Exit the M6 Motorway at junction 6 and follow the signs for the A38 – Birmingham City Centre
    This is a 5-lane carriageway. Keep in the right-hand lane following for A38 – Southwest, Inner Ring Road
    This will take you through two tunnels (the first named Chad’s Queensway, the second named Great Charles St Queensway), before the third tunnel you must take the left-hand lane and join the Suffolk St Queensway A41 City Centre, following signs for New Street Train Station which will bring you to Smallbrook Queensway
    Once on Smallbrook Queensway at the first set of Traffic Lights turn left onto Hill Street (the hotel is on the corner) passing the hotel on your left handside taking the first left into Station Street and the next left into St Judes Passage for the NCP Car Park.

From the South West: 

  • Exit the M5 motorway at Junction 3 and follow the signs for A456, Hagley Road
    You will be travelling along this road for approximately 4 miles through Edgbaston
    The end of the A456, Broad Street you will approach a ring road called Paradise Circus
    Follow this around in the right hand lane until you approach the 2nd set of traffic lights past the tunnel and take the next exit which is sign posted to New Street Railway Station 
  • This will bring you onto the Suffolk St Queensway, beware of the Bus Lane on the left, follow the road to the end and take the 1st left turn onto Smallbrook Queensway
  • Turn left immediately at the 1st set of traffic lights into Hill Street; take the 1st left turn into Station Street and the next left turn into St Judes Passage for the NCP car park

From the South: 

  • Exit the M40 onto the M42 heading North, following signposts for the NEC and Birmingham Airport 
  • Exit the M42 at Junction 6 and follow signs for the A45 Birmingham Airport and City Centre
  • Continue on the A45 for approximately 8 miles; carry on through Sparkhill to Camphill roundabout
  • Take the first right onto the roundabout, then left off roundabout and keep in the left hand lane
  • Turn left at the traffic lights onto Bradford Street, Lexus Cars are on the right. Go through Bradford Street with the Wholesale Markets on the right
  • Take a right into Pershore Street carry on to the start of the Chinese Quarter, and turn left into Ladywell Walk, follow the road round into Hurst Street
  • Holiday Inn Birmingham City is straight over the traffic lights on Hill Street
  • The best car park to park in is the NCP Car Park located at the back of the hotel
  • Proceed over the traffic lights onto Hill Street, past the hotel taking your first left and then your first left onto Station Street and then first left again onto St Judes Passage for the NCP Car Park which is on the right hand side

Car parking
Please note this venue does not have parking facilities. There is a NCP carpark nearby on St Judes Passage (see above for directions). For further information please visit the NCP St Judes Passage

Exhibitors

Speaker zone

Accommodation

FAQs

How to book

You can book online for most events or by calling 029 2054 6460 (9.30am – 4.30pm, Monday to Friday) or by posting your booking form to: Event Registrations, PO Box 2329, Cardiff, CF23 8YZ.  

Payment

Payment can be made by cheque or credit/debit card. We are unable to invoice. Cheques should be made payable to ‘Royal College of Nursing’. We can accept payment from personal or corporate credit/ debit cards.

You will receive a confirmation of your payment via email, which details the event name and the amount paid to the Royal College of Nursing for the event. If you wish to pay by BACs, please contact Event Registrations on the number above.  

Invoicing

We are unable to invoice for RCN events.  

Free places

There are no free places available at RCN conferences. However, throughout the year there are some events that are free to attend. Please check the individual events’ pages for details of the delegate fees.  

Refunds

Refunds for non-attendance are not available.  

Cancellations and substituting places

Cancellations received one full month before the start of the event will be refunded, minus a 25% administration fee. No refunds can be processed after this date.  

If you are no longer able to attend the event places can be substituted with the prior knowledge and agreement of RCN Events. If you wish to substitute places, please contact RCN Event Registrations on 029 2054 6460 (9.00am – 4.30pm, Monday to Friday) or email RCNDeventsregistration@rcn.org.uk for a substitution form.  

Health care assistants and assistant practitioners

Most of our events are suitable for health care assistants. If you are an RCN member and a health care assistant (HCA), assistant practitioner (AP), or health care support worker you can receive 40% discount on your delegate fee. HCA and AP discounts are not valid on events costing less than £60.00.  

Throughout the year the RCN organises conferences and seminars designed specifically to meet the needs of health care assistants, health care support workers and assistant practitioners. These events are included in forthcoming events which is constantly updated.  

Accommodation

For events that run for more than one day, the RCN often negotiates discounted rates on accommodation. Where relevant, details of accommodation can be found in the accommodation section of the event webpage.  

You may be able to book additional nights accommodation at the discounted rate. Please contact the conference organiser for further information.  

Abstract submissions and call for papers

Full guidelines for abstract submissions and calls for papers can be found in the abstract section of the event web page. Particular frequently asked questions regarding poster submission can be found in this poster guidelines document (Word 38KB). 

Number of submissions

There is no limit on the number of submissions you can make.  

Suitability

If you are unsure as to whether your paper or poster is suitable for the conference, please contact the conference committee. 

Acceptance of submission

Everyone will receive an email confirmation advising them whether the submission has been successful. Please therefore ensure that a current email address is supplied with every submission.  

Changes to your submission

If you wish to make changes to your submission you should contact the events organiser for further information. Your acceptance letter will include details of the final date for which changes need to be received by the conference organiser.  

Deadlines

If the submission deadline has passed, it may be possible to submit a late paper or poster. You should contact the conference organiser to discuss late submissions.  

Intellectual property

Queries regarding intellectual property with reference to submissions can be found in intellectual property FAQs (Word 37KB). 

Delegate places

All successful presenters must register as a delegate for the conference. In many cases you could be eligible for the member delegate rate. By registering as a delegate you will be able to network with other speakers and delegates, and benefit from the rest of the conference.  

Exhibition and sponsorship

If you would like to exhibit at any RCN event, or would like to discuss sponsorship opportunities contact Corporate Relations on 020 7647 3959 or visit the exhibitors section on the event webpage.

Event contact

Samantha Long
Conference Organiser
Royal College of Nursing
20 Cavendish Square
London W1G 0RN

Tel: 0207 647 3583
samantha.long@rcn.org.uk