Effective use of patient stories for improving patient care
Date: 23 September 2008 to 23 September 2008
Location: The Faenol Fawr Hotel, Bodelwyddan, St. Asaph, Denbighshire
9.00am – 4.15pm
Those delegates attending the whole day will receive a Certificate of Attendance.
Facilitator
Paula Elson, Lead Facilitator (Wales)
RCN Clinical Leadership Programmes.
Aim
To raise awareness of the use and benefits of using patient stories to improve patient care and service delivery
Topics covered
- What are patient stories?
- Effective listening
- How to undertake a patient story
- How to map a patient story
- How to use patient stories to improve patient care and services.
Cost (to include light lunch)
RCN members £50.00
Non-members £75.00
(Cheques should be made payable to “RCN Welsh Board”).
We regret invoices will only be issued for this event if requested more than 1 calendar month prior to the closing date for this event.
The closing date for receipt of all applications and payments for this event is Tuesday 9 September, 2008.
For further information or an application form please contact Rhona Workman:
Address: RCN Wales, Ty Maeth, King George V Drive East, Cardiff, CF14 4XZ.
Telephone: 029 2075 1373 or 0845 456 7875.
Fax: 029 2075 6737
Email: rhona.workman@rcn.org.uk.