‘See beyond the sickness’, Congress told

Published: 16 May 2012

Delivering dignified care is among the greatest challenges now facing the NHS, Sir Keith Pearson, Chair of the NHS Confederation, told Congress today.

Sir Keith, who co-chairs the Commission on Improving Dignity in Care, said dignity should be taken as seriously as providing clinically correct care. “We call for fundamental change so that hospitals and care homes stamp out undignified care and ensure all patients and residents are treated with dignity and respect.”

Older people in particular should not be regarded simply as “a condition” or a task to be completed, Sir Keith said. “Behind the mask of sickness and frailty is a mother, a father and grandparent. Behind that same mask also lies a former teacher, a former postmaster, a former soldier, a former doctor and, yes, a former nurse.”

He acknowledged the mounting pressure on care providers who are facing cost cutting and efficiency savings, and said unacceptable staffing levels should not be excused. But he added: “We must also recognise that patient-centred care can and is being delivered where organisations make it their purpose.”

He called on nurses and health care assistants to be empowered to challenge poor and undignified practice but also stressed the responsibility of those in charge. “If senior managers impose a command and control culture that demoralises staff and robs them of the authority and initiative to make decisions, then I tell you that poor care will follow.”

After publication of a draft in February, the commission’s final report is expected next month. Read more at www.nhsconfed.org