Katrin Lehmann

Creating a virtual environment to engage service users

Background

This project explored the possibility of creating a virtual environment using gaming technology which could enable young people and their families to engage virtually with a service prior to making direct contact.

 

Using this virtual environment could allow individuals to become familiar with a service and reduce anxiety related to making contact with unfamiliar services

 

Using this virtual environment could allow individuals to become familiar with a service and reduce anxiety related to making contact with unfamiliar services. This approach could be particularly beneficial to individuals with high levels of anxiety and social communication difficulties.

Aims and objectives

  • Meeting with line manager to discuss the project
  • Exploration of technical aspects of the project
  • Contact made with local further education college (Belfast Metropolitan College)
  • Agreement from local college to allocate support for the project through students starting media course in September 2017
  • Following discussion with mentor- meeting with director of nursing to be arranged to gain support for the project
  • Further research to be undertaken through RCN library to explore evidence base for project and explore similar existing projects
mom with daughter over the tablet

Activity to Date

  • Further discussion with Belfast Metropolitan College
  • Course tutor happy to support project
  • Student allocated December 2017
  • Student allocated but has not made contact as yet
  • Literature review of similar applications of virtual technology and gaming technology for clinical practice highlights potential of this project
This project explored the possibility of creating a virtual environment using gaming technology which could enable young people and their families to engage virtually with a service prior to making direct contact

Outputs to date

Meetings with mentor and college tutor

Lessons learned

Main challenge was to get technical expertise for the project. While contact has been made with relevant organisation this has not progressed further to date.

open book

Reflections on impact

At present the project is in the development stage only. With future development this project could have a significant impact on reducing anxiety levels for individuals accessing a new service and could enhance engagement with services.

The way forward

The idea of a virtual environment could be applied easily to a range of services.

app healthcare

Sustaining momentum 

At present this is not possible without additional technical expertise.