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Patient focus

The latest news from the patient's perspective

Looking at the issues that relate to partnership working and shared decision making.

This theme looks at the issues that relate to partnership working and shared decision making. It covers people’s human rights including the right to privacy and confidentiality.

Patient focus

American Hospital Association

Engaging health care volunteers to pursue the Triple Aim

This report showcases how volunteer services support the Triple Aim, a framework developed by the Institute for Healthcare Improvement that outlines an approach for maximizing the performance of the health care system. This framework looks at improving the patient experience of care; improving the health of populations; and reducing the per-capita cost of health care.

BMC Medical Education

Building trust and rapport early in the new doctor-patient relationship

“New patients are a particularly vulnerable population because they are at high risk of missing a subsequent visit or dropping out of care completely…Informed by patients’ real experiences, this study aims to identify what patients see as the most critical elements for building trust and rapport from the outset.”

Centre for Mental Health

Centre for Mental Health responds to Panorama report

“The rise in the number of unexpected deaths among people using mental health services in England is a cause for very great concern and must spur further action to achieve equal treatment in the NHS,” Centre for Mental Health chief executive Sarah Hughes said.

FoNS Centre for Nursing Innovation

Recovery and Wellness post ICU: Using Patient Diaries

The team at Ulster Hospital in Dundonald, Belfast noticed that some patients who were returning to a follow-up clinic post-ICU were describing distressing symptoms such as nightmares, sleep deprivation, hallucinations and flashbacks. Developed in Scandinavia, intensive care patient diaries are a simple but valuable tool in helping patients come to terms with their critical illness experience.


Patients at hospital 'admitted to virtual ward to avoid missing A&E target'

Staff at a Worcestershire hospital admitted patients to a “virtual ward” to avoid breaching the four-hour A&E target, a whistleblower has claimed. Patients were kept in A&E but recorded as being admitted to a ward that did not exist. An investigation regarding the claims, carried out by Worcestershire Acute Hospitals Trust, found that breaches of the target may have been under-reported at Alexandra hospital in Redditch. The report also found patients whose recorded admission time did not match the time they were actually moved.


Raising awareness of the experiences of homeless people

With over 4,000 people estimated to be sleeping rough every night across England, Healthwatch take a look at what local Healthwatch have been doing to understand the experiences of people in their community.

House of Commons Committee of Public Accounts

NHS treatments for overseas patients

This inquiry examined the effectiveness of the recovery of treatment costs for overseas patients who are eligible for chargeable care. The final report of the inquiry argues that health managers must take urgent action to recover more money from overseas patients and improve the mechanism by which costs are recouped.

NHS England

Frameworks for patient and public participation in commissioning

These guides aim to support the strengthening of patient and public participation in the services that NHS England is responsible for commissioning. Each framework focuses on a different service directly commissioned by NHS England: public health, specialised services, services for the armed forces and for the justice system.

NHS England

Designing mental health care for young people – Joseph Pascoe

To mark Children’s Mental Health Week, one young man talks about how he is using his experiences to help others

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