Practical
We received many practical tips from health care support workers on how to shine in the role. We’ve included some of our favourites here.
Star tip:
Always keep spare pens, because you never know when they will be needed.Practical
Moisturise
Whenever you're on a break, put some moisturiser on your hands. It’s the only way to prevent skin breakdown from all the hand washing and sanitiser. If they're really bad, pop some moisturiser into a pair of cotton gloves and sleep in them.
Document
Documentation, documentation, documentation. Keep it clear, concise and to the point. This ensures we keep ourselves and our patients safe. Remember, if it is not documented, it didn't happen!
Be comfortable
Wear a comfy pair of shoes: however awful you think they look you will not regret it.
Manage expectations
If patients, carers, relatives or staff members ask for your time but you're busy doing something, give them an exact time frame, such as "I'll be with you in 20 minutes, but if I don't return in that time, please ring the bell/phone/bleep me." People are much happier to wait if they know how long they will be waiting.
Hydrate
Drink lots of water during your shift to keep hydrated, and try to get plenty of sleep to feel refreshed the next day.
Be welcoming
Make sure you take active, practical steps to welcome and support new staff.
Be mindful
Every day, take time to be mindful. Be present in the moment and be aware of any worries and anxieties.
Be prepared
Get everything you need ready beforehand.
Keep notes
Always carry a notepad. Ideas strike and handy contacts appear at the most unexpected moments.
Page last updated - 03/08/2019
