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#RCN100 Celebrating 100 years of the Royal College of Nursing
Professionalism

Professionalism

When we asked health care support workers for their top tips on how to do a great job, many mentioned the importance of having the right attitude. From smiling to being clear about your responsibilities, a professional approach makes all the difference.

Professionalism star tip

Star tip:

Never think of yourself as just an HCA or AP. We are gaining more clinical skills with training, and have become vital members of nursing teams.

Professionalism

Professionalism

Participate

From the admin assistant making the appointment, to the HCA taking the blood test, to the doctor giving the blood test results, each and every one of us has an important role to play. We are each a cog in the wheel, running the machine smoothly.

Professionalism

Smile

Start the morning by greeting everyone with a GREAT smile. We all know that some days can be panic days, but if you start your morning with a big smile, all the others will follow suit.

Professionalism

Know

Know your environment, your responsibilities, and what is expected of you within your working limitations.

Professionalism

Expect

Always expect the unexpected – don't just rely on word of mouth and paperwork. Patients are all unique.

Professionalism

Recognise

Acknowledge and recognise the different clinical team members but remember you are of equal value.

Professionalism

Be proud

Be proud, be diligent and be professional: prove that HCAs are special people and not everyone can do this job.

Professionalism

Respect

Everything you say needs to meet three criteria: honest, kind, and necessary. If it meets these three then you can say it (test me!).

Professionalism

Be professional

Be confident and professional at all times: these two things gives patients confidence in their care.

Professionalism

Lead

Remember – everything you do will have your signature and character stamped on it. Be a role model.