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Are you worried about meeting your housing costs?

If you're worried about being able to pay your rent or mortgage because of your financial situation, the Lamplight Support Service can offer you advice and support.

Paying rent

Threat of eviction from rental property

If you are renting and have been issued with a S.21 (eviction notice), you should seek advice from your local authority.  Most local authorities will ask that a tenant/ occupier stay in the properly until bailiffs physically evict them, as at this point the you will become statutorily homeless and have a right to be given temporary accommodation by your local authority.  If a tenant leaves before this time, they may be classed as ‘voluntarily homeless’ and not be entitled to support from their local authority.

If you have a court date for eviction/ repossession proceedings, they may be able to get representation and/ or advice from a number of agencies, including:

Local Law Centre – Local law centres provide legal representation to those who cannot afford a lawyer. You can search for one at

Shelter – Housing and Homelessness advice charity.  Provides in depth advice on most housing and homelessness issues, and often have representatives available at courts.  Information available at  Shelter Housing Advice Helpline – 0808 800 4444.  Open 8am – 8pm Mon – Fri and 8am – 5pm weekends, 365 days a year.

Support to help you pay rent

Tenants on a low or nil income may be able to get help with their rent through Universal Credit. For more information on this benefit and to apply online please visit

Universal Credit has replaced housing benefit and there are now only limited circumstances under which you can make a new claim for housing benefit. To check if you meet the criteria to make a new claim for housing benefit go to otherwise Universal Credit will apply.

You may also be able to get help with your council tax payments. You would need to apply directly to your local authority for this help. To find your local authority, use the search tool available on the website here

If you are renting from a private landlord, you will be subject to Local Housing Allowance (LHA) rates, which is the maximum rental a local authority will pay for a household of your size.  Any shortfall would need to be made up yourself. You can find out your LHA rate on the website here

It is worth noting that people under 35 would only be eligible to receive the ‘shared accommodation rate’, which is based on the LHA rate for a room in shared accommodation, which may be significantly lower that your actual rent if you are under 35 and renting a whole property.  If you are renting privately, housing benefit is usually paid to your account and not directly to your landlord.

Tenants in social housing will be subject to LHA rates from April 2017.  Socially housed tenants are also subject to the under occupancy penalty (‘bedroom tax’), where your Housing Benefit is reduced for every spare bedroom you have. The bedroom tax does not apply once you reach state pension age. Housing Benefit is usually paid directly to the social landlord. Since June 2016, Housing Benefit can be backdated by a maximum of one month.

If making up a LHA shortfall or the bedroom tax is preventing you from paying your rent, you may be able to ask your Local Authority to provide you with a Discretionary Housing Payment (DHP).

What is a Discretionary Housing Payment?

Local authorities have a set fund available each year that can be accessed by tenants who are having difficulties paying their rent, perhaps due to the impact of the bedroom tax or LHA rate, although other extenuating circumstances are taken into account.  Local authorities only have limited funds to administer DHPs, which are renewed annually; once the fund is used up, no more DHPs can be paid. 

Further information from Shelter, including an online tool to access your local authority’s DHP claim form, can be found here. 

Shelter logo

Free advice on housing

Paying a mortgage

What to do if you are struggling to make mortgage payments

It is worth contacting your mortgage lender as soon as possible to advise them of a change in circumstance and to negotiate a new way of meeting your payments.  If approached before arrears are incurred, lenders are often able to be flexible and may agree to a repayment holiday, a period of nil payment, switching to interest only or to add any arrears on to the total outstanding on your mortgage.

If you are facing repossession by your lender, you should seek specialist advice as soon as possible on your rights and responsibilities.  Your lender should only pursue repossession as a last resort, and must consider all reasonable options that you propose to pay off your arrears.  

You may be able to get free and confidential advice from Civil Legal Advice, dependent on your income. More information is available on the government's website here:

Shelter can also provide specialist advice on next steps.  Their helpline is 0808 800 4444 and you may find their information on repossession.

Support to make mortgage payments

There is relatively limited support for homeowners who are having difficulty meeting their mortgage payment. It is worth checking whether you have mortgage protection insurance which will cover your mortgage payments for a period if your income drops.  Some critical illness policies may help cover your mortgage payments if you become ill and your income drops.

Support to make mortgage payments

From 6 April 2018, Support for Mortgage Interest (SMI) will be paid as a loan - which must be repaid when you die or sell your home. Before this date, SMI was paid as a benefit, which you didn’t have to repay.

If you have an underlying entitlement to an income-based benefit (such as Universal Credit, Income-based Jobseeker’s Allowance, Income-based Employment and Support Allowance, Income Support or Pensions Credit), you may be eligible for Support for Mortgage Interest (SMI). This is a payment administered by the Department for Work and Pensions (DWP) to assist those on low incomes with the interest portion of their mortgage. However, SMI only becomes payable 39 weeks after you become eligible for an income-based benefit. More information is available on the government's website here:

Are housing costs covered by Universal Credit?

Yes. Once Universal Credit (UC) is rolled out, housing costs (Housing Benefit or SMI) will be included in your monthly UC payment.  Universal Credit is being rolled out to single claimants in a number of areas in England. 

Your Local Authority and/ or Job Centre will advise when you need to start an application for UC as opposed to Housing benefit or an income-based earnings replacement or Tax Credit.  Once UC is rolled out, housing cost payments will be paid directly to a claimant, and not to a landlord.

For more information on Universal Credit and housing costs including the effects of the benefits cap visit

Need further advice? 

If you would like further advice on this subject contact the lamplight team. 
If you have an appointment booked with us, preparing will help you get the best from it.

Before contacting the service, we encourage you to view the advice guides located above as these may answer your query without the need to wait for an appointment.

How to access the service

To speak with someone about the Lamplight Support Service call:

  • RCN members can call RCN Direct on 0345 772 6100;
  • Individuals not in RCN membership can call 0345 772 6200.

Lines are open 8:30am - 8:30pm, 7 days a week.

Once you've booked an appointment, please remember to complete our pre-appointment questionnaire

How to cancel an appointment

Please cancel your appointment if you can’t make it so someone else can have it. You can cancel by:

  • Replying “CANCEL” to the text message that you receive confirming the time of your appointment.
  • Emailing with your name and time of appointment.

0345 772 6100  

8:30am - 8:30pm, 7 days a week