The RCN are closely monitoring this situation to support our members affected.
This week, NHS Pensions have told us that they anticipate clearing all late payments by the end of October.
Any delays to payments after this date will not be because of the software issue which caused these overall delays.
If you have still not received your pension award after the first week of November, ring the NHS Pensions Customer Contact Centre and ask for the full details of your case.
If you think you have a case for compensation for tangible costs, the first step is to make a complaint directly to the NHS Pensions Customer Contact Centre.
We’ve been in regular contact with NHS Pensions to raise complaints from RCN members and to expedite individual cases. We’ve also pushed for analysis into what caused this software glitch so it doesn’t happen again.
If you need any further help or advice, please contact NHS Pensions Customer Contact Centre.