Delivering a responsive and effective specialist community palliative care service in an environment of change

Vanessa Gibson, Community Nursing Services Manager, St Richard's Hospice, Worcester

Vanessa's case study was completed in August 2015 and reflects 2015 prices

If Vanessa's team was to cope with big increases in demand for specialist community palliative care services, she knew something had to change. Vanessa undertook a comprehensive service redesign which included the development of a telephone triage role, a single point of contact for all patients 24/7 and proactive caseload management. These changes, which cost very little, meant that community Clinical Nurse Specialists' time could be redeployed to care for patients with the most complex needs; GP consultation time saved and admissions to in-patient areas decreased. Vanessa recognised that this intensified the pressure on her CNS' and there is more work to be done to build resilience and prevent burnout in her team.

You can email Vanessa at vgibson@strichards.org.uk.

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Presentation from a breakfast event, Demonstrating the value of nurse-led innovations in End of Life Care, which took place on 27 April 2016

End of Life Care

Watch the video of the breakfast event, Demonstrating the value of nurse-led innovations in End of Life Care, which took place on 27 April 2016