Vanessa's case study was completed in August 2015 and reflects 2015 prices
If Vanessa's team was to cope with big increases in demand for specialist community palliative care services, she knew something had to change. Vanessa undertook a comprehensive service redesign which included the development of a telephone triage role, a single point of contact for all patients 24/7 and proactive caseload management. These changes, which cost very little, meant that community Clinical Nurse Specialists' time could be redeployed to care for patients with the most complex needs; GP consultation time saved and admissions to in-patient areas decreased. Vanessa recognised that this intensified the pressure on her CNS' and there is more work to be done to build resilience and prevent burnout in her team.
You can email Vanessa at firstname.lastname@example.org.
Presentation from a breakfast event, Demonstrating the value of nurse-led innovations in End of Life Care, which took place on 27 April 2016