Digital transformation in mental health crisis

Collaboration: RCN Mental Health Forum, Wales – Glamorgan Branch, RCN Wales, Swansea Bay University Health Board

24/7 mental health support is now available over the phone in Swansea Bay. People living in Swansea and Neath Port Talbot who need urgent support with mental health issues can now call a team of mental health professionals for free, day or night.

This pioneering new dynamic mental health triage digital transformation service with mental health crisis management uses mixed teams. The service runs with fewer than twenty staff and is the only service in Wales within 111 that contain a Single Point of Access (SPOA) team, crisis team and an occupational therapist. The service is unique and a wonderful example of Welsh nursing.

Calling 111 and choosing option 2 puts callers in direct contact with a team of 20 mental health professionals based at Neath Port Talbot Hospital and offers a triage service and support or signposting as appropriate.

This session will cover the formation of the service and the data that is used by the Welsh government to ensure funding for it. The session is aimed at anyone curious about the future of digital nursing in the area of mental health.