We are currently experiencing some technical difficulties with our telephone lines so you may wait longer than usual to talk to us. We are working hard to resolve this issue as quickly as possible.
We recommend checking your contract and workplace policies before you get in touch - they may answer your query.
To get the most out of your conversation with us, there are a few things you can do:
- Pick your time: please think about whether you have the space and time to talk openly.
- Be prepared: we will ask you for your membership number and to confirm your employer’s details/place of work. Please also have any relevant documents to hand.
- Consider your desired outcome: ask yourself how we can help and what you would like to achieve from the conversation.