Contact the Advice Team
Before you contact us
- Check out our advice guides: our advice guides offer a range of advice on employment issues.
- Pick your time: please think about whether you have the space and time to talk openly.
- Be prepared: we'll ask you for your membership number and to confirm your employer’s details/place of work. Please have any relevant documents to hand. We recommend checking your contract and workplace policies before getting in touch as they may answer your query.
- Consider your desired outcome: ask yourself how we can help and what you'd like to achieve from the conversation. Remember, in general, we can only provide representation for issues that first arose during your membership with us.
Chat with our virtual assistant
Our virtual assistant can help with lots of employment related issues with an immediate response. It's highly likely you will find what you need.
Chat with an adviser
The live chat service usually available until 8.00pm Monday to Friday and until 3.30pm on weekends. If our advisers are busy answering other members queries, our live chat will not be available. In the meantime, please check out our advice guides or contact us via another method.
Send us an email
See our A-Z of advice. These guides will help you answer many of your questions about work.