Communication and empathy
Many submissions to our “100 Top Tips” project for health care support workers focused on communicating effectively with both patients and colleagues, and putting yourself in another person’s shoes.
Star tip:
There's never too little time to care – hold a hand or lend an ear. It's the little things that count and it's what the patient remembers most.Communication and empathy
Imagine
When working alongside an older person, I always imagine that they are me in the future. This teaches me to be respectful and have compassion for their vulnerability, but it also allows me to enjoy the wisdom and guidance they bestow upon me on a daily basis.
Respect
Always communicate with someone quietly and with respect. Remember – raising your voice lowers their privacy and dignity.
Listen
Always listen (with both ears) to what your patients are saying, or not saying in some cases. Often they may just want reassurance about something that they are worried about.
Ask
Make sure you approach your patients in the right way – for example, ask them what they would like to be called and communicate with them throughout the task.
Learn
Embrace and learn about the multicultural diversity of fellow colleagues to help build positive teamwork.
Keep in touch
Keep in touch with other HCSWs by Facebook, through the RCN, etc., but always be mindful of the policies and procedures of the specific organisation you work for.
Empathise
Ask yourself: "How would I feel if it was me?"
Compassion
Good compassionate care is always person-centred. Good person-centred care should always demonstrate compassion.
Take a seat
When talking to patients, sit beside them (on a chair) and maintain eye contact. This shows you are actively listening.
Page last updated - 03/08/2019
