When working alongside an older person, I always imagine that they are me in the future. This teaches me to be respectful and have compassion for their vulnerability, but it also allows me to enjoy the wisdom and guidance they bestow upon me on a daily basis.
Always communicate with someone quietly and with respect. Remember – raising your voice lowers their privacy and dignity.
Always listen (with both ears) to what your patients are saying, or not saying in some cases. Often they may just want reassurance about something that they are worried about.
Make sure you approach your patients in the right way – for example, ask them what they would like to be called and communicate with them throughout the task.
Embrace and learn about the multicultural diversity of fellow colleagues to help build positive teamwork.
Keep in touch with other HCSWs by Facebook, through the RCN, etc., but always be mindful of the policies and procedures of the specific organisation you work for.
Ask yourself: "How would I feel if it was me?"
Good compassionate care is always person-centred. Good person-centred care should always demonstrate compassion.
When talking to patients, sit beside them (on a chair) and maintain eye contact. This shows you are actively listening.
Page last updated - 03/08/2019