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Lamplight Support Service

The Lamplight team supports the nursing community to adapt to change or deal with pressures adversely affecting their financial situation.

Our telephone service is provided in partnership with the RCN Foundation and its charitable funding enables us to extend support to all healthcare assistants, nurses and midwives - whether an RCN member or not.

How we can support you

Lamplight’s friendly and professional team have the expertise to provide tailored advice and information on:

  • Eligibility for welfare benefits and tax credits;
  • Assessing a household’s financial capability to meet its outgoings;  
  • Ways to increase income and reduce expenditure;
  • Setting an action plan to enable individuals to take steps to improve their financial wellbeing;
  • Additional services that could benefit the individual.

In some cases, we may be able to provide a one-off charitable payment through the RCN Foundation. Before being considered for financial assistance we require individuals to:

  • Apply for all benefits they may be eligible for;
  • Take reasonable steps to increase household income and reduce household outgoings, which includes a partner’s income/expenditure and contributions from non-dependants;
  • Access specialist debt advice, if needed;
  • Complete a comprehensive budget and provide supporting documents, including bank statements.

Further details about the financial assistance available can be found in the guide to financial assistance

For details of other charities that might be able to assist visit the Turn2us website.

How to access the service

To speak with someone about the Lamplight service and schedule a telephone appointment:

  • RCN members can call RCN Direct on 0345 772 6100;
  • Individuals not in RCN membership can call 0345 772 6200.

Lines are open 8:30am - 8:30pm, 7 days a week

Before booking an appointment, look at our advice guides further down the page. You may find the answer to your query there without the need of an appointment.

How to prepare for an appointment

After you have booked an appointment we need you to complete the pre-appointment questionnaire. This will provide us with the information necessary to give you advice specific to your circumstances. Do not complete the questionnaire before booking an appointment.

At the time of your appointment make sure you are somewhere that you can receive a call and speak in confidence. We will text you a reminder of your appointment before your appointment. 

How to cancel an appointment

Please cancel your appointment if you can’t make it so someone else can have it. You can cancel by:

  • Replying “CANCEL” to the text message that you receive confirming the time of your appointment.
  • Emailing with your name and time of appointment.

To rebook follow the instructions within “how to access the service” detailed above.

Pre-appointment questionnaire

Complete after you have booked your appointment.

Guide to financial assistance

Read about our eligibility criteria, when we may be able to help and the grant application process.

Advice Guides

Medical leave request

Are you on sick leave?

Advice on possible benefits you could claim if you're off sick.
Low income

Are you looking for work or on a low income?

Advice on benefits and other support that might be available.
Are you a carer

Are you a carer?

Advice for carers on benefits, exemptions and other support.
Are you worried about meeting housing costs

Are you worried about meeting your housing costs?

Advice on your options if you can't pay your rent or mortgage.

Are you living with non dependants?

If you share your home with a non-dependant it can affect your entitlement to certain benefits

Are you struggling until payday?

When you’ve got essential costs to meet, pay day can seem a long way off. Below are some options that you may wish to explore.

Are you looking for further assistance?

If you're looking for other funds, free furniture, information on food banks and more, there are sources to explore

Are you a student?

Although students are eligible for grants in exceptional circumstances, University Welfare Departments are often best placed to advice, so we recommend contacting them first

Are you looking for ways to save money?

Keeping a spending diary might help you keep track of your spending habits and financial situation

Are you looking for a bursary?

If you are looking for a bursary rather than a hardship grant, there are funds available including from the RCN Foundation
lamplight logo

Registered charity number: 1134606 (England and Wales) SC043663 (Scotland) 

Turn 2 us

Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services.