Proposed changes to the Putting Things Right process

The Welsh Government want your views on the way concerns and complaints about NHS care are raised, investigated, and responded to.

This consultation paper gives stakeholders from NHS Wales, community groups and individual patients an opportunity to have their say on what needs to change in PTR and to provide feedback on specific proposals to revise the PTR arrangements.

Proposals

• Place patients at the heart of the process.
• An improved focus on compassionate patient-centred communication.
• Improving the Putting Things Right process to be more inclusive.
• The inclusion of escalation processes for urgent concerns of deliberate abuse or harm from care, or after someone dies.
• Refresh the arrangements to provide free legal advice and medical expert reports.

Further information can be found on The Welsh Government website: https://www.gov.wales/consultation-proposed-changes-putting-things-right-process-html

This consultation has been rated “response desirable” therefore we would appreciate your views and comments. Please also feel free to circulate this e-mail to fellow RCN members, RCN networks, Forums, and colleagues.

To allow time for our authorisation process we would need to receive any comments by 5pm on 22 April 2024.

Please email your responses to Policy&PublicAffairs.Wales@rcn.org.uk