Bullying, harassment, and incivility involving NHS staff could be costing the health service around £2.3 billion a year, according to a study published in the journal BMC Medicine.

A poll carried out by the Harvard Business Review found that most staff that experienced workplace incivility lost work time worrying about the incident and avoiding the offender and their commitment to the organisation declined, with as many as 12% leaving their job because of the uncivil treatment. Two thirds said their performance declined and almost half intentionally decreased their work effort and the time spent at work. 25% admitted to taking their frustrations out on customers.

Our one-day masterclass has been designed to support staff to learn more about workplace incivility, it’s impact and ways to address it. With these tools, your staff can foster a more inclusive workplace culture to improve service delivery and patient experience.

Cohort booking for an organisation

£3,500 plus VAT flat fee

Minimum participants 10 and maximum participants 25

Cohort bookings for individuals

£200 plus VAT for RCN members

£300 plus VAT for non-RCN member

These prices are for online delivery only. We can deliver in-person for organisation bookings but there will be an additional cost to cover the travel and related expenses for the facilitators and actors depending on the location.