One tactic is to reduce communication breakdowns by making them more visible. People can then address omissions or misunderstandings before any harm comes to the patient. Before you adopt a communication intervention, ask yourself if it:
1. Rabol et al (2011) Descriptions of verbal communication errors between staff. An analysis of 84 root cause analysis-reports from Danish hospitals. BMJ Quality & Safety March; 20(3): pp268-74. doi: 10.1136/bmjqs.2010.040238.
2. Nadzam D (2009) Nurses’ role in communication and patient safety. Journal of Nursing Care Quality, Jul-Sep;24(3): pp.184-8.
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