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Should you feel that the RCN has let you down, then we'd like to know more

At the RCN we take any complaint seriously and we’ll do the best we can to help find a solution. The first step is for us to understand your complaint.

You can either call us on 0345 772 6100; submit the form below or write to us at: Customer Relations Manager, Royal College of Nursing, Copse Walk, Cardiff Gate Business Park, Cardiff, CF23 8XG

Please be aware there is a 500 character limit on the form below. 

You may have more to tell us, in which case we will be back in touch with you to gather more information. In the meantime, this form will help us to identify how best to handle your concerns. 

Complaints guidance

How we handle complaints against us.

RCN Customer Promise

What you can expect from the RCN as a member or customer.


Tell us about what you think we are doing well or what you think we could be doing better.