Complaints

Should you feel that the RCN has let you down, then we'd like to know more

At the RCN we take any complaint seriously and we’ll do the best we can to help find a solution. The first step is for us to understand your complaint.

You can either call us on 0345 772 6100; submit the form below or write to us at: Customer Relations Manager, Royal College of Nursing, Copse Walk, Cardiff Gate Business Park, Cardiff, CF23 8XG

Please be aware there is a 500 character limit on the form below.

You may have more to tell us, in which case we will be back in touch with you to gather more information. In the meantime, this form will help us to identify how best to handle your concerns.

Full name *

Are you an RCN member? *

Yes

If yes, please include your membership number in the box below

RCN membership number

If you do not know your membership number, please enter the first line of your address and your postcode in this box

Email *

Phone number *

Your home address *

Your home postcode *

Does your complaint relate to *

Summary of complaint *

Please outline your complaint in no more than 500 characters.

Complaints guidance

How we handle complaints against us.

RCN Customer Promise

What you can expect from the RCN as a member or customer.

Feedback

Tell us about what you think we are doing well or what you think we could be doing better.