dcsimg

I have a question about my membership payments

This section aims to cover any questions you may have about your RCN membership payments. If you cannot find the information you are looking for please contact the RCN membership team who will be happy to help you. 

Did you know you can change your details instantly using MyRCN? You can also view and amend other personal details and mailing preferences online.

Can I change the way I pay?
What date will my Direct Debit be taken?
Will the RCN let me know when I need to renew my membership?
Am I in the correct membership category?
If I cancel my RCN membership what happens to my payments?
My circumstances have changed and I have not let you know. Can I backdate my membership?
There has been a problem with my Direct Debit, am I still covered?
Can a third party pay my membership renewal on my behalf?

Can I change the way I pay?

Yes, there are a number of ways in which you can pay for your RCN membership, so find the most convenient one for you:

I'd like to pay monthly

Direct Debit is our only monthly payment option. Monthly Direct Debit takes away the trouble of renewing your membership. Your membership will remain continuous unless you decide otherwise. Paying monthly helps spread the cost. The RCN does not charge a fee for paying this way. You can download a Direct Debit mandate (PDF 1060KB) [see how to access PDF files]. Please return your completed Direct Debit mandate to the address at the top of the form

I'd like to pay annually

If you wish to pay for your membership for the whole year you have the following options:

If you decide that you wish to amend the way you pay for your membership please contact the RCN membership team who will be able to advise you.

What date will my Direct Debit be taken?

All monthly Direct Debits are collected on the first available working day of each month. For annual Direct Debits, your payment will be collected on the first working day of your renewal month.

Can I choose what date my Direct Debit is collected?

Unfortunately not, as the RCN has a duty to spend members subscriptions responsibly. Having multiple collection dates incurs additional operating and administration costs.

Will the RCN let me know when I need to renew my membership?

Yes. You will receive a membership renewal notice approximately one month prior to your renewal. This renewal notice will include details on the Direct Debit, cheque or credit card payments, as appropriate.

If you pay by Direct Debit you will receive a full renewal letter. If you pay by cheque or card you will receive the letter including a new membership card after we have received and processed your payment.

If you have not received or you have mislaid your renewal notice, please telephone the RCN membership team on 0345 772 6100, choosing the membership option.

Am I in the correct category?

Visit the correct category pages to read frequently asked questions about membership categories.

If I cancel my RCN membership what happens to my payments?

I pay for my RCN membership by monthly Direct Debit

If you pay by Direct Debit and wish to cancel your RCN membership please contact your bank or building society immediately and cancel the Direct Debit. Failure to do so may result in payment being taken. To cancel your membership please contact the RCN membership team.

I pay for my RCN membership annually by Direct Debit, cheque or credit/debit card

If you pay by Direct Debit and wish to cancel your RCN membership please contact your bank or building society immediately and cancel the Direct Debit. Failure to do so may result in payment being taken. As you pay in advance for your membership you may be entitled to a refund (PDF 256KB) [see how to access PDF files] of the balance remaining calculated on the monthly rate.

My circumstances have changed and I have not let you know. Can I backdate my membership?

No. Membership category changes cannot be backdated for members who contact the RCN indicating that they could have been in another category and who are requesting a retrospective refund payment. Changes are effective from the first of the month following notification. Please use the following link for information about membership rates and categories. If you believe that you should be in another category of membership, please contact the RCN membership team.

There has been a problem with my Direct Debit, am I still covered?

What do I need to do?

If your Direct Debit has not started or it has been rejected, you will need to ensure that we have your correct bank details. We strongly recommend not to put them in an email but to contact us by telephoning RCN Direct on 0345 772 6100 and selecting membership option. You can speak to a membership consultant between 8.30am and 8.30pm, Monday to Friday.

Am I covered?

You are only covered while your payments are being made, are up to date and you are in the correct category of membership. If you have a question about the status of your payments please contact the RCN membership team.

Can a third party pay my membership renewal on my behalf?

Unfortunately a third party cannot make a payment for a member over the telephone. Membership of a trade union is classed as personal sensitive information, and the RCN has a responsibility under the Data Protection Act not to disclose or confirm personal information, including membership details to any third party. Taking a payment verbally, would require us to do that.

However, a third party could make a payment for a new member joining online, or through providing payment information on a hard copy application form.

Read information on a third party making changes to your personal details.