We spent time at their Middlesbrough and Catterick sites, and what we saw left a lasting impression. 

From the outset, it seemed that the service user experience was front and centre. Staff spoke about an unwavering commitment to person-centred care. We heard how people receiving support were not only involved in shaping their day-to-day lives, but also say that they feel respected, heard, and empowered. There appeared to be a genuine culture of choice, autonomy, and dignity – not just in words, but in action.

One of the most striking aspects of PIPS is how far above and beyond the team seem willing to go for those in their care. Staff spoke passionately about the extra steps they take to ensure people can access the community safely, pursue hobbies, reconnect with loved ones, and enjoy everyday pleasures that many of us take for granted. It was clear that this isn’t just a job – it’s a vocation.

What also stood out, aside from the compassion to the people in their care, was the organisation’s dedication to staff wellbeing and development. There was an impression of a clear commitment to nurturing talent and encouraging growth, with staff encouraged to stretch their learning and use their skills to the fullest, particularly in learning disability practice. Supervision and mentorship sounded like they were not just formalities but opportunities for meaningful reflection and learning.

Equally notable was the wrap-around approach to staff wellbeing. Staff repeatedly told us they felt valued, supported, and part of a close-knit team. Flexible working, mental health support, regular wellbeing check-ins, and a strong sense of shared purpose all appear to contribute to a healthy and positive workplace culture. You could feel it, a sense of mutual respect and belonging.

Our visit reminded us of the incredible impact that skilled, compassionate, and motivated nursing and care teams can have, not just on the people in their care, but on each other. PIPS left us with a a shining impression of what can be achieved when values-based practice and professional development go hand in hand.

Stay Connected

If you’d like to learn more about our work in the independent health and social care sector and how we can support you or your organisation, feel free to reach out:

Leanne Hume, IHSC Lead Nurse for Northern region: leanne.hume@rcn.org.uk

Michelle Raddings, IHSC Lead Nurse for Yorkshire & the Humber region: michelle.raddings@rcn.org.uk