RCN Member Support Services

Member Support Services consists of five constituent services:

  1. Careers Service
  2. Counselling Service
  3. Immigration Advice Service
  4. Welfare Rights and Guidance Service
  5. Peer Support Service

Members can access all services by calling RCN Direct 0345 772 6100. This line is open 8.30.am - 8.30pm, 7 days a week.

What to expect

We offer free, confidential advice, guidance, representation and support to help you so that you, in turn, may best serve your patients. We work closely with our colleagues in regional offices and legal services to ensure that our members are as fully supported as possible at times of adversity.  

You have the right to receive our support, guidance or representation, regardless of:

  • your race, colour, religion, ethnic or national origins, sex, creed, or sexual orientation or any disability. 
  • any complaint you have previously made about the RCN itself.

Your adviser or counsellor will endeavour to promote your interests, regardless of their own personal beliefs. If, after careful consideration, we find we are unable to support your request for advice and/ or representation, we'll provide you with a clear and detailed explanation of how and why we reached this decision.

Our service level agreement

We reserve the right to decide the nature and extent of the support we can provide with cases, and where necessary, we will contract with you at our first appointment, stating the amount of time we can allocate to your case, who will provide the service and whether we need to refer you to an external organisation for support.

The RCN Dignity Charter sets out the rights and responsibilities of all RCN members in relation to their interaction with each other and with RCN staff. We encourage you to read the Dignity Charter (PDF 60KB) [see how to access PDF files] and have a clear understanding of both your rights and responsibilities, prior to contacting our service.  

Please take the time to read through our service profile using the navigation bar on the left - we hope that you will find the information on here useful.