This guidance outlines your employer's responsibilities to protect lone working community staff, as well as the steps you can take to raise and escalate your concerns. We have also included example scenarios where we would expect an employer to take action. The list is not exhaustive, and actions are illustrative.  

Please also see our Nursing Workforce Standards.

All employers have a legal duty to protect the health and safety of workers. This duty is outlined in the following legislation:

• Health and Safety at Work Act 1974
• Health and Safety at Work (Northern Ireland) Order 1978.

Furthermore, they must assess the risk of harm to workers and take all reasonable steps to reduce the risk of harm to members of staff exposed to the risk. These duties are outlined in:

• Management of Health and Safety at Work Regulations 1999
• Management of Health and Safety at Work Regulations (Northern Ireland) 2000
• The Worker Protection (Amendment of Equality Act 2010) Act 2023 (‘the Act’) comes into force on 26 October 2024. This introduces a legal duty on employers to take reasonable steps to protect their workers from sexual harassment. This includes preventing harassment from colleagues and extends to third parties, for example, patients, visitors and contractors. The Act applies in England, Scotland and Wales. In Northern Ireland, the Sex Discrimination Order Regulations (Northern Ireland) 2008 is in force and requires the employer to take reasonably practicable steps to protect their employees from harassment by third parties where such harassment is known to have occurred on at least two other occasions.  

What should my employer be doing to protect me when working?  

Any risks to workers must be included in organisational risk assessments. Measures, known as controls, can then be put in place to reduce the risk. These should include:

• training in personal safety, escalation, carrying out a dynamic risk assessment
• review of health and safety risk assessments in relation to violence and aggression to ensure they capture third party harassment/sexual assault risks and identify those more at risk, for example lone workers 
• means of raising the alarm, for example, effective lone working equipment 
• procedures for the supervision of lone working staff and emergency protocols if a lone worker is uncontactable.

Employers are also required to review risk assessments following any incidents or changes in work activity and/or the introduction of new procedures or equipment.

The RCN expects all employers to have policies in place to manage violence and aggression, as well as other risks. Such policies must include steps to manage unacceptable behaviours encountered by nursing staff working in patient’s homes and outline when and how services will be managed (including withdrawing care in a home environment) as a result of ongoing risks to staff. 

RCN health and safety representatives should be consulted on any measures that the employer is taking to reduce the risk to lone working staff.

Your safety is important and you should not be put in dangerous situations. The NMC code states that you should take account of your own personal safety as well as those you care for.

What should I do if I feel unsafe when working in a patient’s home?

• Whenever you are doing a home visit, it is important to carry out a dynamic risk assessment (please see the relevant section below). This allows you to quickly assess a situation and take the necessary steps to remain safe. If it is a first-time visit, you must ensure that you have all the necessary information regarding the patient.
• If you have lone working apps or alarms always use them as instructed to log your location. Always ensure that someone from your organisation knows where you are at all times. Keep your work diary up to date and accessible to others.
• If you feel in serious or imminent danger do not enter the premises, withdraw to a place of safety, inform your manager and contact the police where appropriate.
• If you have entered a premises and it becomes apparent that you could be in serious or imminent danger make an excuse, for example, that you have left equipment in the car, and immediately withdraw from the situation. Call your manager as soon as possible and contact the police where appropriate.
• The Employment Rights Act 1996 and the Employment Rights (Northern Ireland) Order 1996 provides you with protection against detriment or dismissal if you leave or refuse to return to a place of work because you reasonably believe there is serious and imminent danger that you could not reasonably be expected to avert.
• If you suspect that aggressive behaviour may be caused by a physiological condition (hypoglycaemia, hypoxia, hypovolaemia, acute stroke/ head injury) that requires urgent life saving medical treatment, call emergency services for assistance.
• If an incident happens when you are in the home, follow your organisation's procedures, including how to activate your lone worker app or alarm.
• If you have carried out a dynamic risk assessment and concluded that it is unsafe to enter the premises, or have left before delivering care, ensure you record this and give the reason for your decision. You must also report it using your organisation’s incident reporting procedures. If there is any doubt in your mind about your personal safety, err on the side of caution and do not enter the premises. You can always return later when you have discussed the issue with your line manager and the risks have been reviewed. The NMC code requires you to balance risks in relation to the people dependent on care services with your own safety. This means that you must consider other ways of delivering safe care and that you may need to refuse to provide care to an individual because it is not safe for you to do so.    
• Always report an incident in line with your organisation's incident reporting policy and procedure. It is important to do this as soon as possible to alert others who may be going to visit the patient later in the day or on the next shift. Also, to comply with the NMC code, you must be able to justify your decision-making; your report and other notes will be an important record. Put any report in writing and keep your own contemporaneous record of events.
• It is important to report all incidents and near misses in line with your employer's policies. The Health and Safety Executive (HSE) describes a near miss as "an event not causing harm but has the potential to cause injury or ill health or an undesired circumstance: a set of conditions or circumstances that have the potential to cause injury or ill health".
• Remember, if you have been threatened, physically or sexually assaulted, or abused because of your gender, disability, age, race, religion, pregnancy or maternity, sexual orientation or transgender identity, you should report this to the police. Your employer should not deter you from reporting such incidents and should actively support you.

What should I do if I have concerns about the safety of others in the home?

Please see our safeguarding guidance for further information. 

Assess your surroundings

Is there anything around that is cause for alarm? For example, a potential weapon or dangerous animal. Think about how you will get out if things get difficult.

Assess the client/s:

Is their behaviour or the behaviour of someone with them cause for alarm? Are they acting in a strange manner?

Act:

You are not expected to put your own personal safety at risk. If you feel unsafe withdraw from the situation to a place of safety and inform your manager. Where it is safe to do so use de-escalation techniques. If you feel the situation is escalating use strategies to remove yourself, such as “I just have to pop back to the car to get some notes” or “to the other room to get some equipment”. Use your lone worker alarm systems as per employer’s policy/ procedure.

What should my employer do in cases where I have reported feeling unsafe or have been abused/assaulted?

Your manager should immediately investigate the incident, review risk assessments, and take necessary additional steps to protect you and others who could be affected by the situation. Staff must not be asked to enter a potentially unsafe situation until all risk assessments and controls are in place. 

Measures that could be taken include reviewing the patient’s treatment plan, especially where the behaviour may be due to an underlying health condition or disability. This could include relocating the care to a health care building, or training family members to deliver routine care.  

We also expect employers to have a policy on the management of violence and aggression, which would include actions to tackle unacceptable behaviours or unsafe environments. Depending on the severity of the incident, steps will include your manager having a conversation with the individuals to highlight unacceptable behaviours or conditions, a formal letter outlining what the expectations of the organisation are in terms of behaviours and sanctions that will be taken if behaviours continue, and finally the withdrawal of all but emergency care.     

Where a physical assault has resulted in more than seven days off work (or more than three days if you work in Northern Ireland), or you are unable to perform normal duties for this period of time or longer, this should be reported to the HSE or the HSE Northern Ireland, through the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR). 

Your employer should also provide you with psychological support and, where necessary, support you in reporting the incident to the police. 

Please also see our guidance on violence in the workplace. 

What should I do if I am unhappy with the action my employer has taken and I continue to feel unsafe?

Although employers should take all incident reports concerning lone working community staff seriously, we know that some nursing staff are put under extreme pressure to return to unsafe working environments. First, ensure that you have documented all of your concerns and followed the organisation’s incident reporting and raising concerns procedures. 

You can also use our model letter to highlight your concerns. Either use it alone or, ideally, get it signed by a group of colleagues and give it to your manager. 

Model letter for staff in England, Scotland and Wales
Model letter for staff in Northern Ireland

If you have an RCN workplace representative let them know what action you have taken and give them a copy of the letter. As a registrant, by reporting issues and raising concerns you are acting within the NMC code and your employer should never discourage or victimise you for doing so. 

A patient’s dog is out of control and despite repeated requests to keep it locked in another room the patient refuses to do so. The dog bites a member of nursing staff when delivering care.

Action by nursing staff:

• seek medical care/advice for the animal bite
• report the incident as per organisation's reporting procedures
• follow safeguarding procedures as necessary, for example, where a dog presents a risk to children in the house.

Action by employer/manager:

• draw up a formal behaviour agreement with the patient, outlining what is expected when the nurse visits, such as placing the dog in another room
• if the behaviour agreement is not followed, and the dog is loose, support the nurse not to enter the house and to report to manager immediately
• escalate the behavioural agreement in line with the management of violence and aggression policy
• support nursing staff who have been bitten with first aid needs, to report to the police and offer psychological support.

A nurse enters a new patient’s home and the patient is clearly agitated; they notice a large machete-type knife on the dining room table. As a result of the behaviour and weapon, the nurse assesses themselves to be at risk of serious or imminent danger.

Action by nursing staff:

• use strategies to withdraw from the home such as saying that you have left notes in the car
• immediately call your line manager to report and document the incident as soon as possible using organisational reporting procedures.
• document your dynamic risk assessment and why the decision was made
• refer to safeguarding policy where others may be at harm.

Action by manager/employer:

• inform the patient why care was not delivered 
• follow safeguarding policy and escalate to the police as appropriate
• review risk assessments and care requirements
• take steps to mitigate the risk to staff but ensure that care is delivered, for example, relocating care to a site with security presence.

A patient’s husband puts his hand up a nurse’s uniform, sexually assaulting them. Apparently, he is known to have done this on several occasions, along with the use of lewd overtly sexual language, but no action has been taken apart from nurses visiting in pairs. Nursing staff have stopped reporting as they don’t believe anything will be done.

Action by nursing staff:

• report every incident, including sexual harassment, using the organisation’s incident reporting procedures
• report to the police as a sexual assault
• also see our bullying and harassment in the workplace guide.

Action by manager/employer:

• review risk assessment and take steps to immediately mitigate risks of sexual assault to nursing staff, for example, relocating care to a healthcare building, training family members to deliver care and consider the temporary deployment of a male nurse, if appropriate, or chaperone
• support nursing staff to report a sexual assault to the police and offer psychological support
• if the incident is not being followed up by the police or no charges are brought, contact the patient’s husband to discuss that his behaviour is unacceptable and agree steps he will take, for example, be out of the room when care is being delivered
• escalate formally to a behavioural agreement if no improvements are made
• also see the Worker Protection (Amendment of Equality Act 2010) Act 2023.

Whilst the patient may not be abusive or violent, there may be situations where the environment is unsafe. This may include hoarding behaviour making it difficult to access the patient to deliver care, or an infestation. These may not present a serious and imminent risk but they are situations that can lead to harm to the nursing staff and the patient.

Action by nursing staff:

• report the situation to your manager following the organisation's reporting policy
• escalate via your safeguarding policy and where necessary ensure social services are aware
• if the situation does not improve following social service intervention, escalate via your employer's management of violence and aggression policy on acceptable behaviours/withdrawal of service.

Action by manager/employer:

• support nursing staff to follow up action with social services
• review risk assessments and explore with nursing staff means of mitigating the risk, for example, relocating care or training a family member to deliver care while the situation is being addressed
• manager to visit to support assessment of risk and discuss concerns with patient/patient’s family
• look at providing additional equipment, including coveralls, torches or safety shoes for staff
• if the situation does not improve following social service intervention, escalate via your employer’s management of violence and aggression policy on acceptable behaviours/withdrawal of service.