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Personal injury: member stories

Here are some real-life cases where members have been supported through compensation claims by RCN Law.

If you need our help too, call 0345 772 6100 without delay. 

Our experienced teams are available 8.30am - 8.30pm, 7 days a week.

A Lawyer advising his client

Poorly-maintained pavements at work

A member suffered an injury to her knee when on her employer’s premises she fell down on an uneven pavement where the tarmac had eroded. She tore ligaments in her right ankle and suffered soft tissue damage to her left knee.

In order to establish that her employer had breached their duty of care to her, RCN Law relied upon the following:

  • The Management of Health and Safety at Work Regulations 1999
  • Health and Safety at Work Act 1974
  • Common Law

Initially her employers denied liability but, as the claim progressed, they admitted that they had breached their duty of care. RCN Law valued her claim at between £5,500 and £6,500. Initially the employer made an offer to settle of £5,250 but this was rejected and a counter-offer of £6,500 made.

Ultimately the matter settled with the member receiving 100% of her £6,000 compensation.

Contact us on 

0345 772 6100 

8.30am - 8.30pm 7 days a week

Accident at work?

Read our advice on what to do in the aftermath of an injury at work.

Jane* needed the RCN’s help after a workplace injury left her unable to return to the job she loved. 

Woman drinking tea

I’m currently unemployed but until I was injured at work I was a unit manager in the independent sector. On the day I was injured I’d answered a buzzer in the shower room – a man needed his dressing changed. But as I turned around to put rubbish in the bin, I slipped on what was meant to be a non-slip floor.

“I couldn’t move. I had a bad back anyway so I called for help and the physiotherapist got me into a wheelchair. Initially I didn’t think it was too bad, but then the pain got worse so I went to A&E where it was confirmed I had a lower back injury.

“I went on sick leave and before long I found myself on the lower rate of pay. Then I was called into a work meeting where I was told there was no longer a suitable position for me.

“I’ve been a member of the RCN for more than 10 years and had seen leaflets telling me about the legal help the RCN could offer so I telephoned the regional office who passed my information onto RCN Law. From then on everything was done by telephone or email, and I reached a settlement with my former employer.

“Two and a half years on I’m still in pain. I keep trying to go back to work but I’m either over-qualified or don’t have the relevant experience. So if you ever find yourself in my situation get in touch with the RCN straight away. I never wanted to make a claim but it feels like I’ve lost everything so there really was no choice.”

Slipping over at a restaurant

A member suffered a soft tissue injury to her knee and wrist whilst walking back to her table after ordering a meal at the carvery section of a restaurant. As the member was walking back, she slipped on a piece of discarded potato on the floor, causing her left foot to give way from underneath her and resulting in her falling to the floor. She sustained soft tissue damage to the back, as well assoft tissue damage and bruising and swelling to the left wrist.

In order to establish that the restaurant had breached their duty of care to her, RCN Law relied upon the Occupiers Liability Act 1957. The defendant responded to the claim with an admission of liability, so all that needed to be determined was the value of the claim.

A medical expert was engaged to examine the member’s injuries and prepare a medico-legal report. The report confirmed soft tissue injury to the knee and wrist stating that they would be healed within 2 and 6 weeks respectively.

RCN Law valued the claimed at between £1,250 - £2,000 and also noted that the member had further out-of pocket expenses, arising out of the incident, of £45.48.

Ultimately the matter settled with the member receiving 100% of her £2,019.90 compensation.

Accident and emergency sign at a hospital

Man with head in hands

Violence at work

Whilst at work, a member was punched by a patient in the back of the head, causing him to fall to the floor unconscious. The patient then used a sharp object to cut the member’s chin.

The member sustained loss of consciousness immediately following incident and scarring to his jaw requiring six stiches, causing severe discomfort and affecting daily activities such as shaving/eating. Given the nature of the attack, he also suffered psychological injury, experiencing anxiety and stress for approximately 4 months after the incident.

In order to establish that his employer had breached their duty of care to our member, RCN Law relied on the following:

  • Health and Safety at Work Act 1974
  • Management of Health and Safety at Work Regulations 1999
  • Common Law Negligence.

The employer responded to the claim with an admission of liability. RCN Law valued the claim at between £10,000 - £15,000 with additional out of pocket expenses (medical expenses and lost wages) valued at £2,439.02.

RCN Law therefore made an opening offer of £17,459.02 to settle the claim. This was rejected by the employer who came back with a counter offer of £10,000. This was refused and the employer made a further offer of £12,500 which was acceptable to the member who wanted to conclude matters as soon as possible.

The member kept 100% of his compensation.

Strict deadlines apply to personal injury claims so if you think you may need to make a claim, call us today on 0345 772 6100.

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