Before contacting the service, we encourage you to view the advice guides located above as these may answer your query without the need to wait for an appointment.
How to access the service
To speak with someone about the Lamplight Support Service call:
- RCN members can call RCN Direct on 0345 772 6100;
- Individuals not in RCN membership can call 0345 772 6200.
Lines are open 8:30am - 8:30pm, 7 days a week.
Once you've booked an appointment, please remember to complete our pre-appointment questionnaire.
How to cancel an appointment
Please cancel your appointment if you can’t make it so someone else can have it. You can cancel by:
- Replying “CANCEL” to the text message that you receive confirming the time of your appointment.
- Emailing firstname.lastname@example.org with your name and time of appointment.