How to access the service
To speak with someone about the Lamplight service and schedule a telephone appointment:
- RCN members can call RCN Direct on 0345 772 6100;
- Individuals not in RCN membership can call 0345 772 6200.
Lines are open 8:30am - 8:30pm, 7 days a week
Before booking an appointment, look at our advice guides further down the page. You may find the answer to your query there without the need of an appointment.
How to prepare for an appointment
After you have booked an appointment we need you to complete the pre-appointment questionnaire. This will provide us with the information necessary to give you advice specific to your circumstances. Do not complete the questionnaire before booking an appointment.
At the time of your appointment make sure you are somewhere that you can receive a call and speak in confidence. We will text you a reminder of your appointment before your appointment.
How to cancel an appointment
Please cancel your appointment if you can’t make it so someone else can have it. You can cancel by:
- Replying “CANCEL” to the text message that you receive confirming the time of your appointment.
- Emailing firstname.lastname@example.org with your name and time of appointment.
To rebook follow the instructions within “how to access the service” detailed above.