Many of your most common questions are answered within our extensive range of online resources. 

We recommend checking our advice guides before you get in touch.

Start your search. 

To get the most out of your conversation with us, there are a few things you can do:

• Check out our advice guides: our advice guides offer a range of advice on employment issues. In particular, our problems at work checklist may prove useful.
• Pick your time: please think about whether you have the space and time to talk openly.
• Be prepared: we'll ask you for your membership number and to confirm your employer’s details/place of work. Please have any relevant documents to hand. We recommend checking your contract and workplace policies before getting in touch as they may answer your query.
• Consider your desired outcome: ask yourself how we can help and what you'd like to achieve from the conversation. Remember, in general, we can only provide representation for issues that first arose during your membership with us.

If you have an ongoing case, please contact the relevant department directly. 

Our virtual assistant can help with lots of employment-related issues with an immediate response. It's highly likely you will find what you need.

You can launch a new session by selecting the icon at the bottom-right side of your screen.

We're currently experiencing high call volumes, please be aware that you'll be put in a queue. If you'd prefer not to wait, please use the tools above to search our advice guides or send us an email.

If you have an ongoing case, please contact the relevant department directly. 

If you need to contact the advice team, call us on 0345 772 6100 8.30am - 8.00pm on weekdays and 9.00am - 4.00pm on weekends (reduced hours on bank holidays).