Contact the Advice Team
Have you looked at our online resources?
Many of your most common questions are answered within our extensive range of online resources.
We recommend checking our advice guides before you get in touch.
Before you contact us
- Check out our advice guides: our advice guides offer a range of advice on employment issues.
- Pick your time: please think about whether you have the space and time to talk openly.
- Be prepared: we'll ask you for your membership number and to confirm your employer’s details/place of work. Please have any relevant documents to hand. We recommend checking your contract and workplace policies before getting in touch as they may answer your query.
- Consider your desired outcome: ask yourself how we can help and what you'd like to achieve from the conversation. Remember, in general, we can only provide representation for issues that first arose during your membership with us.
If you have an ongoing case, please contact the relevant department directly.
Chat with our virtual assistant
Our virtual assistant can help with lots of employment-related issues with an immediate response. It's highly likely you will find what you need.
You can launch a new session by selecting the icon at the bottom-right side of your screen.
Need more help?
Try chatting with our virtual assistant first, but if you can’t find what you’re looking for you can ask to 'speak to an agent'. Our live chat service is usually available between 8.30am until 8pm Monday to Friday and 9am until 3.30pm on weekends (reduced hours on bank holidays).
Send us an email
Call us
We're currently experiencing high call volumes, please be aware that you'll be put in a queue. If you'd prefer not to wait, please use the tools above to search our advice guides or send us an email.
If you have an ongoing case, please contact the relevant department directly.
If you need to contact the advice team, call us on 0345 772 6100 8.30am - 8.30pm on weekdays and 9.00am - 4.00pm on weekends (reduced hours on bank holidays).
Search our advice guides
See our A-Z of advice. These guides will help you answer many of your questions about work.
Strike Hub
For information on strike action, head over to our Strike Hub, where you can log in to stay up to date with new details about strike action as soon as they’re confirmed.
Get help with your RCN membership
Use this form to ask questions about your RCN membership, such as payments and tax relief. You can also find information via our membership pages, or contact our membership team on 0345 772 6100.
If you've forgotten your password you can re-register at MyRCN.