Our systems are undergoing essential maintenance between 24-27 September, please only contact us on these dates if your query is urgent. The advice team telephone line will not be available on the 25 and 26 September, or before 11am on the 27 September. If you need to get in touch with us during this time, please contact us online.
Contact the Advice Team
Essential maintenance: 24-27 September 2021
Before you contact us
We recommend checking your contract and workplace policies before you get in touch - they may answer your query.
To get the most out of your conversation with us, there are a few things you can do:
- Pick your time: please think about whether you have the space and time to talk openly.
- Be prepared: we will ask you for your membership number and to confirm your employer’s details/place of work. Please also have any relevant documents to hand.
- Consider your desired outcome: ask yourself how we can help and what you would like to achieve from the conversation.