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Contact the Advice Team

Search our advice guides

Have you looked at our online resources?

Many of your most common questions are answered within our extensive range of online resources. 

We recommend checking our advice guides before you get in touch.

Start your search. 

Before you contact us

To get the most out of your conversation with us, there are a few things you can do:

  • Check out our advice guides: our advice guides offer a range of advice on employment issues. In particular, our problems at work checklist may prove useful.
  • Pick your time: please think about whether you have the space and time to talk openly.
  • Be prepared: we'll ask you for your membership number and to confirm your employer’s details/place of work. Please have any relevant documents to hand. We recommend checking your contract and workplace policies before getting in touch as they may answer your query.
  • Consider your desired outcome: ask yourself how we can help and what you'd like to achieve from the conversation. Remember, in general, we can only provide representation for issues that first arose during your membership with us.

If you have an ongoing case, please contact the relevant department directly. 

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Problem at work?

Use our checklist to help you with next steps.

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Chat with our virtual assistant

Our virtual assistant can help with lots of employment-related issues with an immediate response. It's highly likely you will find what you need.

You can launch a new session by selecting the icon at the bottom-right side of your screen.

Need more help?

Try chatting with our virtual assistant first, but if you can’t find what you’re looking for you can ask to 'speak to an agent'. Our live chat service is usually available between 8.30am until 8pm Monday to Friday and 9am until 3.30pm on weekends (reduced hours on bank holidays).

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Send us an email

Let's get started! Please answer a few simple questions so we can point you in the right direction.

Do you need support regarding an employment issue or incident at work?

If you're having an issue at work, our advice guides have lots of useful information that will help resolve your issue. Have you read our advice guides?

Do you need to speak to the membership department?

The membership department can help with a number of issues including: changing your personal or employment details, changing mailing preferences, joining a forum or downloading a letter confirming your membership.

The RCN offer a range of member support services. These include careers, counselling, financial wellbeing, immigration, peer support and welfare services. Would you like information/ support from one of the above services?

Do you need to ask us about the RCN indemnity scheme?

Do you need support with a non-related work issue?

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Call us

We're currently experiencing high call volumes, please be aware that you'll be put in a queue. If you'd prefer not to wait, please use the tools above to search our advice guides or send us an email.

If you have an ongoing case, please contact the relevant department directly. 

If you need to contact the advice team, call us on 0345 772 6100 8.30am - 8.00pm on weekdays and 9.00am - 4.00pm on weekends (reduced hours on bank holidays).

 

Get help with your RCN membership

Use this form to ask questions about your RCN membership, such as payments and tax relief. You can also find information via our membership pages, or contact our membership team on 0345 772 6100.

If you've forgotten your password, visit our password reset page.

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